Almendra Galland is an Emergency Medical dispatcher and ED-Q/trainer for Corporation Urgences-santé, Quebec’s biggest health communications center. Almendra participated twice in the process of Accreditation of Excellence for her centre. The first time was as a Q, coaching one hundred EDs in performing with excellence. The second time she was coordinating and writing the twenty points of accreditation for submission to the Academy. Today, she keeps busy coordinating training activities as well as overseeing the quality assurance units call reviews and activities as an EMD Planning and Programming Officer.
Almendra has been and ED-Q and training EMDs since 2012 and has been an EMD since 2008. She is an ETC instructor, and is presently completing a certificate in health and social services management at the University of Quebec. She also attended the last two Navigator conferences, in Washington and New Orleans.
Anthony has been a Sales Engineer in various industries since 1989, primarily in Telecommunications. His engineering experience includes Key Systems, Voice Recorders, 9-1-1 call handling systems, and LAN/WAN designs, as well as other technology found in a PSAP. In addition to the solutions he has architected in North America, Anthony spent three years working on international business development which result in the deployment of VESTA 9-1-1 solutions in Europe and the Middle East
Arnab Nandy, P.Eng. Co-founder, PSBN Consulting
Arnab is a seasoned Information & Communication Technology (ICT) professional with expertise in technology, business, and strategy in public safety and communications industry. With a holistic understanding of ICT business, Arnab has successfully led numerous engagements for transformative solution development and service launches in complex environments. After over 25 years of rich, hands-on experience in many leadership positions with various industry leaders like Motorola and Nokia, Arnab co-founded PSBN Consulting. Public safety communications is at the cusp of evolution to “next generation” technologies, embracing digitalization and leveraging technology and innovations for operational efficiencies, and better situational awareness. At PSBN Consulting, we specialize in management consulting in public safety communications domain for LMR, Broadband, and NG9-1-1. Our advisory services are aimed at a solution centric, vendor agnostic approach that leverages our thought leadership, hands-on experience, and a “360 ̊” perspective of challenges, to enable transformative approaches to solution strategies while maintaining a “laser focus” on our customer’s quality of experience.
Bill Payne has been the Manager of Information Technology with the Halton Police for the past 10 years and has recently taken on the role of Director Information Technology. In his role, Bill develops teams with overall responsibility for mission critical infrastructure and projects surrounding the P25 voice radio system, CAD and records operating environments, and mobile technology. He has led Halton’s initiative in establishing Halton’s production Public Safety LTE Network and Halton’s LTE shared core operating model. Bill possesses a solid background in Communications and Electronics from his service in the Canadian Forces. Bill has held technology and business leadership roles in various industries including; data centre outsourcing, real estate, travel industry as well as financial services and marketing technology start-up companies.