The Speakers

Almendra Galland

Almendra Galland is an Emergency Medical dispatcher and ED-Q/trainer for Corporation Urgences-santé, Quebec’s biggest health communications center. Almendra participated twice in the process of Accreditation of Excellence for her centre.  The first time was as a Q, coaching one hundred EDs in performing with excellence.  The second time she was coordinating and writing the twenty points of accreditation for submission to the Academy.  Today, she keeps busy coordinating training activities as well as overseeing the quality assurance units call reviews and activities as an EMD Planning and Programming Officer.

Almendra has been and ED-Q and training EMDs since 2012 and has been an EMD since 2008. She is an ETC instructor, and is presently completing a certificate in health and social services management at the University of Quebec. She also attended the last two Navigator conferences, in Washington and New Orleans.

APCO Institute

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Cheryl S Giggetts

Ms. Giggetts is Principal Consultant at CTA Consultants. She has over 33 years of experience in management, and 28 years in the Wireless Telecommunications industry, highly specialized in Public Safety Communications and E9-1-1 Services for local, state, and the federal government. Cheryl serves as principal consultant on large and complex public safety critical communications programs. She focuses on program integration, scope and schedule management, often involved with dynamic, multi-level project schedules, resources leveling, expedited project tasking, project milestone fulfillment and coordinating technical and non-technical disciplines. Her experience also includes developing strategies for funding, sustainability, and governance. An integral part of developing these elements involves gap analysis, risk analysis, and risk mitigation, which lay the foundation for a successful project/program business strategy.

Chris Kellett

Chris Kellett is a former superintendent who retired after a fulfilling and distinguished 32 year career as a police officer with the Edmonton Police Service in Alberta, Canada (1981 to 2013). Chris is a recognized Canadian expert in the areas of 9-1-1 and emergency services dispatch, having spent over 20 years of his career working at the operational, technical, and management levels of these mission critical operations. This also included all aspects of project management for computer aided dispatch, records management, fixed/mobile radio, mobile computer terminals, and enterprise wide telephony. Chris has been a sought after 9-1-1 and emergency dispatch expert for many years. In 2012, he established his own consulting business (Chris Kellett & Associates Ltd.) and has been very busy working with 9-1-1 Public Safety Answering Points (PSAPs) and emergency dispatch agencies (police, fire, and ambulance/EMS) across Canada. Chris has participated with and led numerous municipal, provincial, national, and international committees in all of the disciplines detailed above. He is on the current executive of the Alberta E9-1-1 Advisory Association (AEAA), a member of the Association of 9-1-1 Service Providers of British Columbia (ABC911), and is serving his 10th year as the elected chair of the Canadian Radio-television & Telecommunications Commission (CRTC) Emergency Services [E9-1-1] Working Group (ESWG). Chris is the current lead for a number of CRTC ESWG tasks related to next generation 9-1-1 in Canada.

Danièle Sauvageau

Danièle Sauvageau has done undercover narcotics work for the Montreal Urban Police, busted a squad car full of drug dealers, and even ordered a forced entry and rescue of a double agent whose life was in jeopardy. Hardly the resume you’d expect for the first head coach of the Canadian Women’s Olympic Team to lead them to gold in fifty years. Proving her ability to lead―whether hunting down criminals or on the ice― Sauvageau draws on her expertise in situation assessment, coaching, leadership, communication and the formation of winning teams to help audiences achieve success.

Sauvageau’s passion, instinct, and leadership were instrumental in the historic win by the Canadian women’s hockey team at the 2002 Winter Olympics in Salt Lake City. As general manager and coach, she transformed a fear of losing into an absolute desire for victory―a radical turnaround that enabled her players to achieve their Olympic dream. She has taken part in six Olympic Games, as women’s hockey coach, general manager and coaching consultant. She played a key role in the team’s wins in seven consecutive world championships, and in the silver medal they won at the Nagano Olympics.

In 2013, Sauvageau was named an Officer of the Order of Canada for her contribution to the advancement and development of women’s hockey in Quebec and Canada.

For 28 years, Sauvageau has served with the RCMP and Montreal’s police department, including the narcotics division, and currently works as advisor to the strategic development department. She is a well-known figure in the media and is often asked to comment on developments in hockey and elite sports in general. She is also the co-author of The Golden Tears, the Journey to the Olympics.

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