The Speakers

Aaron Nakama

Aaron Nakama is a Senior Recruitment Manager and Talent Acquisition Consultant with cross-functional experience in Business Process Mapping, Software Implementation, Localization and Migration, Applicant Tracking Systems Package Selection and Administration, Project Staffing, Full Life-Cycle Recruiting, Candidate and Client Sourcing Strategy, Business Development; and Vendor Channel Development.

Over the past 13 years, he’s led the 360 Recruitment of unicorns and purple squirrels – otherwise known as very hard-to-find niche-level-senior, expert, and specialist ICT professionals including Business Project Analysts, Developers, DBAs, Civil / Structural / Mechanical and Electrical Engineers, Program Managers, and Business Intelligence / Change Management / Strategic / Technical Consultants, Network / Systems Technologists, Security Architects, and Subject Matter Experts in the areas of: CRM, ECM, ERP, ESB, GIS, Governance, HCM, and Security. These recruits span across the markets of Banking & Financial Services, Emergency Communications, Energy, ICT, Healthcare, Oil & Gas, Police Records, Public Safety, Retail, Telecommunications, Transportation, Wireless; and Utilities.

Amy Meeks

Amy Meeks is a 16 year member of the Waterloo Regional Police Service. She has experience in various areas of the organization, including CAD Support and Phones Support. As an on floor trainer, Amy has trained communicators on new systems and processes, including Niche RMS, CAD, and Phone Systems. Amy assumed the role of Trainer for the Communications Branch in June 2013, and has also provided Contact Centre Support for WRPS Communications. She has participated in many changes within Communications including several CAD and Phones Systems upgrades, as well as ongoing training for existing Communicators.

Anat Cohn

Anat Cohn has been a Corporate Communications Specialist with the Ottawa Police Service since 2008. She obtained her undergrad in Mass Communication from Carleton University and completed a Masters in Communication Management at the University of Southern California. Anat has been instrumental in cultivating the Ottawa Police’s social media program and policy as well as their Wellness Strategy and PTSD Prevention Plan.

Anat has been nicknamed the “Web and Social Media Guru” at OPS as a result of her insights and strategy on social media best practices, analytics and identifying trends and hot topics. Her experience in crisis and emergency communication includes police funerals, large-scale demonstrations, fatal collisions, the terrorist attack in Ottawa on October 22, 2014, and various other high profile incidents.

Anat is a digital volunteer with Red Cross Canada, is a board member of a local community house in Ottawa and is also co-chair of the annual Crisis Communication Conference which takes place annually in Ottawa. Anat continues to provide communication guidance to the OPS membership, executive staff, other police services and community partners.

APCO Institute

Charlene Poranganel

With over 15 years of training and operations experience, Charlene Poranganel is an Emergency Services Leader who manages Emergency call services for GM OnStar Members in North America.

Charlene holds her B.A in Education from Brock University, is certified in ASIST (Applied Suicide Intervention Skills training) and MANERS Psychological First Aid Training. She has spent the last four years working with the founder of the Inquiry Institute’s Dr. Marilee Adams (author of Change Your Questions, Change Your Life) in understanding how mindsets, mindfulness and questions impact call handling in Emergency situations and relationships. Certified as a Chief Question Officer (CQO) through the Inquiry Institute, Charlene continues to share the practices of mindfulness in the Emergency Services environment. She has partnered with local EMS professionals to offer specialized training that provides practical call handling experiences for high risk/low frequency situations.

Married to a Toronto Police Officer, Charlene has a deep passion for Emergency First Responders and helping them build strong relationships through self-awareness and mindful practices. Her experiences with GM allows her to support front line call-takers in a meaningful way when partnering with public safety communities across North America. Providing the highest quality of service during emergency situations continues to be the most fulfilling role in her career.

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