Schedule

Session Categories

Training Tools & Techniques
On The Frontline
Leadership & Management
Technology & Trends

November 7

7:30 am
Registration & Breakfast
8:30 am
Opening Ceremonies & Welcome Remarks
9:00 am
Session
Speaker
KEYNOTE PRESENTATION: Performance Under Pressure
Jennifer Botterill
10:00 am
TRADESHOW OPENS | Refreshment Break & Lunch
1:00 pm
Session
Speaker
How to Avoid the Corporate Penalty Box
Michael Barsky
Half-Day Workshop: Suicidal Callers
APCO Institute
Half-Day Workshop: Quality Assurance & Quality Improvement
APCO Institute
Better Together: Interoperability of LMR & LTE
Bill Payne Sanjai Goyal Fred Chavis
2:00 pm
Refreshment Break
2:15 pm
Session
Speaker
Developments in CAD & NG911 Solutions: A Canadian Perspective
Larry Helms
Advancing Situational Awareness and Inter-Agency Coordination with Interoperability
Jim Garland
3:15 pm
Refreshment Break
3:30 pm
Session
Speaker
Dealing with Challenges in the Call Centre
Jennifer Moreton
Coaching and Mentoring for Supervisors
Robert Stewart

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