Intensive Training

Take your professional development to the next level! APCO Canada is pleased to partner with the APCO International Institute to offer exclusive full-day and half-day workshops throughout the conference.

Full Day Certificate Courses

Disaster Operations in the Communications Centre (DOCC)

Monday, November 5 | 8am – 5pm | Price: $99 USD

To Register: Please click here.

APCO’s Disaster Operations and the Communications Centre is the world’s first comprehensive disaster operations course designed specifically for the public safety communications professional!

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters.  The course examines the effects of a disaster on the community and its infrastructure as well as the response and recovery needs of each. In addition, this course will provide telecommunicators with information on emergency management as established by Canada’s National Disaster Mitigation Strategy. The course provides a detailed exploration of emergency management on the federal, provincial, territorial, and municipal levels.

The importance of educating today’s public safety communications professional on their role and the role of the communications centre in disaster operations is greater than ever before. The telecommunicator needs to be familiar with all types of disasters – man-made and natural – and how those events impact communications functions.  To this end, APCO’s DOCC-Canada course provides an overview of all the major types of disasters that have occurred in Canada. The course covers incident management systems as well as disaster preparedness.  The ultimate aim of the course is to train up telecommunicators to provide a quick and effective response to disasters while ensuring the continuity of service by the comm centre even in the midst of a major disaster.

Active Shooter

Monday, November 5 | 8am – 5pm | Price: $99 USD

To Register: Please click here.

Active shooter incidents and the response to them pose unique concerns for all facets of public safety, including public safety communications.  As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance.  APCO’s Active Shooter for Public Safety Communications, 2d. Edition, takes learners through the intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each.  The course follows the arc of events as they unfold in an active shooter incident.  Topics include first calls coming into report incident, dispatch and execution of the response, getting the shooting to stop, and recovery from an active shooter incident.  The course also looks at active shooter incidents in terms of case studies, statistics, trends, and tactics used by responder units.

Half-Day Sessions

Leadership/Professional Development

Tuesday, November 6 | 1pm-5pm | Price: Included in Your Full Conference Pass

To Register, please sign up on your registration form.

Some people seem to be born leaders while other leaders may be unassuming individuals who step up to the challenge when called upon to do so.  Leadership potential exists in all of us.  Leadership is not found just at the top of an organization, rather it is found at every level of the organization.  The leaders of today followed many different pathways as they took on the roles and responsibilities they carry today.  As a result, there are many concepts of leadership and many ways for public safety professionals to develop in their careers as they grow from supervisors to managers, and beyond.  The first step in this growth requires each individual to reflect on where they are and where they want to go with their careers.  Each person needs to take stock of their strengths and talents to know what they have to contribute and what they need to develop.

APCO’s Leadership and Professional Development courses support members of the organization and the industry with leadership training and education.  In this session, we will discuss concepts of leadership, how to grow skills for leadership as well as explore the programs APCO offers for leadership.  Participants will learn about APCO’s Registered Public-Safety Leader (RPL) program and the Certified Public-Safety Executive program.   APCO’s RPL program is designed for individuals interested in developing a solid foundation of management and supervisory skills necessary for successful PSAP operations.  APCO’s CPE program allows participants to explore topics that include management versus leadership, models/theories of leadership, leadership styles, public safety leadership issues, and executing and managing change.

QA/QI Concepts

Tuesday, November 6 | 1pm-5pm | Price: Included in Your Full Conference Pass

To Register, please sign up on your registration form.

Ask many public safety communications professionals about the purpose of a quality assurance (QA) program, and they will likely mention that it helps maintain quality service by identifying areas for improvement. But, do you know that a well-managed, comprehensive plan can also help you recognize excellence in call taking and dispatching?

During this course, you’ll learn about the value of having a comprehensive QA program and how it can be used both to maintain consistent high quality operations and how it can become an integral component in employee recognition programs.


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