Schedule

Session Categories

Training Tools & Techniques
On The Frontline
Leadership & Management
Technology & Trends

Tuesday, November 6

6:30 am
Rise & Shine Wellness Social Activity
7:30 am
Registration & Breakfast
8:30 am
Opening Ceremonies & Welcome Remarks
9:00 am
Session
Speaker
Opening Keynote
François Mathieu
10:00 am
TRADESHOW OPENS | Refreshment Break & Lunch
1:00 pm
Session
Speaker
Half Day Workshop: QA/QI Concepts
APCO Institute
Half Day Workshop: Leadership/Professional Development
APCO Institute
1:00 pm
Session
Speaker
The Tail Wagging the Dog; The Hidden Approach to Public Safety Communication Procurement
Terry Burnworth
Can You Hear Me? A Dispatcher’s Silent Plea
Pam Steciuk
Motorola Session
2:00 pm
Refreshment Break
2:15 pm
Session
Speaker
Analysis of the events on highway 13 in Montréal on March 14th 2017. The Urgences-sante point of view.
Pierre Provost
You thought you were getting WHAT?
Cheryl S Giggetts
Motorola Session
3:15 pm
Refreshment Break
3:30 pm
Session
Speaker
Analyse des événements sur l’autoroute 13 à Montréal le 14 mars 2017. Le point de vue d’Urgences-santé.
Pierre Provost
9-1-1 Quality Assurance and Performance Measurement Best Practices
John Wynia
Private: Where Dispatchers Fit and How They Can Support Creating a Safe City
Paul Hager Simon Welfare-Jervis
6:00 pm
Social Activity (Optional - Additional Fees Apply)

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