APCO’s Disaster Operations and the Communications Centre is the world’s first comprehensive disaster operations course designed specifically for the public safety communications professional!
This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters. The course examines the effects of a disaster on the community and its infrastructure as well as the response and recovery needs of each. In addition, this course will provide telecommunicators with information on emergency management as established by Canada’s National Disaster Mitigation Strategy. The course provides a detailed exploration of emergency management on the federal, provincial, territorial, and municipal levels.
The importance of educating today’s public safety communications professional on their role and the role of the communications centre in disaster operations is greater than ever before. The telecommunicator needs to be familiar with all types of disasters – man-made and natural – and how those events impact communications functions. To this end, APCO’s DOCC-Canada course provides an overview of all the major types of disasters that have occurred in Canada. The course covers incident management systems as well as disaster preparedness. The ultimate aim of the course is to train up telecommunicators to provide a quick and effective response to disasters while ensuring the continuity of service by the comm centre even in the midst of a major disaster.
Active shooter incidents and the response to them pose unique concerns for all facets of public safety, including public safety communications. As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. APCO’s Active Shooter for Public Safety Communications, 2d. Edition, takes learners through the intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each. The course follows the arc of events as they unfold in an active shooter incident. Topics include first calls coming into report incident, dispatch and execution of the response, getting the shooting to stop, and recovery from an active shooter incident. The course also looks at active shooter incidents in terms of case studies, statistics, trends, and tactics used by responder units.